> ## Documentation Index
> Fetch the complete documentation index at: https://www.getsoundlink.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Renewals

> How wallet campaigns renew, auto-renew, auto-recharge fallback, failed renewals, and upcoming renewals.

Wallet campaigns run in **cycles** (the duration you chose at creation). When a cycle ends, the campaign can start a new cycle if **auto-renew** is enabled and your wallet has enough credits — or [auto-recharge](/docs/learn/wallet/auto-recharge) can cover the gap from your active payment method.

## Auto-renew

Wallet campaigns support an **auto-renew** toggle in campaign insights (and related campaign management views).

| Setting | Behavior                                                                                  |
| ------- | ----------------------------------------------------------------------------------------- |
| **On**  | Soundlink attempts to charge the next cycle from your wallet when the current period ends |
| **Off** | The campaign does not automatically start a new paid cycle                                |

You can change auto-renew while the campaign is **active** and the current cycle end date has **not** passed yet. The toggle is not available in other states — for example while a campaign is **creating**, **renewing**, **stopped**, **ended**, or after the cycle end date (including **renew failed**, where the due date has typically already passed).

Wallet campaigns do not use a Stripe subscription for renewal billing — renewals debit your **credit wallet** directly.

## What happens at renewal

1. Before the cycle ends, Soundlink identifies wallet campaigns due for renewal.
2. The campaign enters a **renewing** state while renewal is processed.
3. Soundlink calculates the **next cycle total**, including your workspace plan's **Ad fees**.
4. If balance is sufficient, credits are deducted and the campaign continues into the next cycle.
5. If balance is insufficient and **auto-recharge is enabled**, Soundlink charges your active payment method, adds credits, then continues the renewal (subject to the monthly cap).
6. If balance is still insufficient (auto-recharge off, charge failed, or monthly cap exceeded), the campaign moves to **renew failed**.

The renewal amount is based on:

* Effective daily budget (including any **next-cycle budget** set by a campaign top-up)
* Campaign duration
* Your workspace plan's **Ad fees**

This renewal calculation can be **higher** than the simple `daily budget × duration` total shown when you first created the campaign.

## Upcoming renewals

On **Settings → Credit wallet & payment methods**, the **Upcoming renewals** section lists wallet-funded campaigns scheduled to renew in the **next 7 days**.

You will see:

* How many renewals fall in that window and the combined renewal cost
* Each campaign name, renew date, and estimated cost
* A warning when your current balance will not cover those renewals — including when auto-recharge may charge your saved card for the shortfall

If nothing is renewing soon, the section says so.

## Renew failed

Status **renew failed** means the cycle ended but Soundlink could not debit enough credits (and auto-recharge did not cover the gap).

In the app you will see an alert similar to: *Renewal failed — insufficient wallet balance*, with a link to top up.

To recover:

1. **Top up** your wallet so balance covers the renewal amount (or fix auto-recharge / payment method issues).
2. If **auto-renew is still on**, Soundlink can **retry** the campaign after your balance increases (including after a successful top-up or auto-recharge).

If auto-renew was turned off before the cycle ended, top-up alone will not restart the campaign — contact support if you need help.

## Heads-up emails

### Low balance (next 3 days)

If you have wallet campaigns renewing within the **next 3 days** and your balance is below what those renewals need, Soundlink may email the workspace **primary user** a low-balance reminder.

* At most **one** such email per workspace within a **24-hour** window.
* The email lists affected campaigns and how much balance is needed.
* If auto-recharge is on with a valid active card, the email can note that Soundlink may charge your card for the shortfall.

### Auto-recharge reminder (\~24 hours before renewal)

When auto-recharge is enabled and a wallet campaign renews within about **24 hours**, Soundlink may email the primary user that the active card may be charged if balance is still short.

Use these as early warning to top up, adjust auto-recharge, or confirm your payment method before renewals fail.

## Plan changes and renewal cost

Upgrading or downgrading your Soundlink workspace plan can change **Ad fees** on your account. That affects **renewal** and **campaign budget top-up** calculations.

Plan changes do **not** directly add or remove credits from your wallet balance — they change how much future debits will be.

## Older Stripe subscription campaigns

Some older campaigns may still renew through a **Stripe subscription** if they were created before wallet-first checkout. This page describes **wallet** campaigns — the path used for new paid growth campaigns today.