Skip to main content
This page collects product limits and non-obvious behavior confirmed in Soundlink today.

​
Wallet top-up limits

​
Payment methods and auto-recharge

  • Only one payment method can be Active per workspace (used for auto-recharge).
  • Manual top-up can charge any saved method that is not detached.
  • Auto-recharge requires an active payment method.
  • Deactivating or removing the last active method turns auto-recharge off.
  • Detached or expired methods cannot be reactivated — add a new method.
  • Monthly cap (optional) limits auto-charges per calendar month.
  • Auto-recharge does not turn on only because you saved a card — you enable it (or Soundlink enables it when you add a first active method in some flows).

​
Paying at campaign creation

  • New campaigns are wallet-first — there is no Stripe subscription checkout option on Review.
  • Balance must cover 100% of the first cycle total (daily budget × duration) before create succeeds.
  • If balance is short, top up from the Review step (add a backup payment method first if you have none).
  • A backup card is not charged for the campaign create itself; it is for top-ups and renewal auto-recharge.

​
Campaign budget changes

Increase
  • Wallet campaigns only, active status
  • Requires more than two days left in the cycle
  • Minimum $1/day effective increase
  • Next renewal only mode does not debit the wallet for the current cycle
Lower
  • Wallet campaigns only, active status
  • Requires more than three days left in the cycle
  • Minimum target daily budget in the app is $10/day
  • Unused remaining-cycle budget is refunded to the wallet
  • Modes: current cycle only, or current cycle and renewals

​
Stopping a wallet campaign

You can stop a wallet campaign when status is active or renew failed.
  • Soundlink pauses ads on connected platforms.
  • Unused credits for the current cycle return to your wallet based on actual Meta spend.
  • UI copy: refunds typically appear within a few minutes.
  • Stop is blocked while status is creating or renewing — try again shortly.
Stopped and ended campaigns cannot be stopped again.

​
Refunds are wallet credits only

When you stop a campaign early, unused budget for the current cycle is returned as Credit Wallet balance. As of June 16, 2026, monetary (cash) refunds for stopped campaigns are no longer available per Soundlink’s Terms & Conditions.

​
End-of-campaign refunds

When a Meta campaign ends (natural end of cycle or lifecycle), Soundlink may refund unused net spend to your wallet if:
  • Campaign status is ended
  • Platform is Meta
  • No stop refund was already recorded for that campaign
  • Calculated refund amount is greater than zero
Refund timing depends on spend data availability from Meta.

​
Renew failed

​
Auto-renew toggle (wallet)

Editable while the campaign is active and the cycle end date is still in the future. Disabled when the campaign is stopped, ended, creating, renewing, or past the cycle end date — including most renew failed campaigns, where the due date has already passed and the toggle is no longer available in the app.

​
Workspace plan (upgrade / downgrade)

  • Plan tier changes Ad fees, which affects renewal debits and campaign budget math.
  • Plan changes do not automatically credit or debit your wallet balance.

​
Campaign statuses to know

​
Need help?

  • Top-up or balance not updating after successful payment
  • Renew failed after topping up or with auto-recharge enabled
  • Refund missing after stop or end
  • Budget increase debited but budget unchanged
  • Budget lowered but refund missing
  • Payment method or auto-recharge not behaving as expected
Contact hello@getsoundlink.com with your workspace name, campaign name, and approximate time of the transaction.